Ajuri Apothecary – Frequently Asked Questions
Are your products handmade?
Yes. Every product is handcrafted in small batches to ensure exceptional quality, freshness, and attention to detail. Because each item is made by hand, slight variations in color or appearance are natural and make every piece uniquely yours.
Where are your products made?
All Ajuri Apothecary products are thoughtfully handcrafted in Virginia using carefully selected ingredients and premium fragrance oils.
Are your products natural?
We combine high-quality botanical ingredients with skin-loving oils, butters, clays, and responsibly sourced fragrance oils to create products that feel luxurious while delivering an indulgent sensory experience.
Are your products vegan?
Many of our products are vegan, while others may contain ingredients such as honey or goat milk. Each product page clearly lists its ingredients so you can shop with confidence.
Do your products contain preservatives?
Products that contain water require preservatives for safety. Our anhydrous products, such as body butters and massage candles, do not contain added water and are formulated accordingly. Please avoid introducing water into your jars to maximize freshness.
Are your products safe for sensitive skin?
Our formulas are designed to be gentle and nourishing, but every person's skin is unique. We recommend performing a patch test before full use, especially if you have sensitive skin or known allergies.
How should I store my body butter?
Store your body butter in a cool, dry place away from direct sunlight. Since it contains natural butters, exposure to heat may soften or melt the product. If this happens, simply allow it to return to room temperature before using—it will still perform beautifully.
My body butter melted. Is it ruined?
Not at all. Because our products are made with natural butters, melting can occur during warm weather or shipping. The quality and skin benefits remain the same, although the whipped texture may change.
Why does my product look different than the photos?
Each batch is handcrafted, so slight differences in color, swirl patterns, or texture are completely normal. These variations are part of the beauty of handmade skincare.
How long do your products last?
For the best experience, we recommend enjoying your products within 6–12 months after opening. Keep lids tightly closed and store products away from heat and moisture.
What is your processing time?
Most orders are processed within 3–5 business days before shipping. During product launches, holidays, or promotions, processing times may be slightly longer.
Do you ship nationwide?
Yes! We currently ship throughout the United States. Shipping rates and delivery estimates are calculated during checkout.
Do you accept returns?
Because our products are handcrafted personal care items, we cannot accept returns or exchanges for hygiene reasons. If your order arrives damaged or there is an issue with your purchase, please contact us within 48 hours of delivery, and we'll be happy to help.
My order arrived damaged. What should I do?
Please email us within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. We'll work quickly to make it right.
Can I cancel or change my order?
If your order has not yet entered production or shipped, we'll do our best to accommodate changes. Please contact us as soon as possible after placing your order.
Are your candles safe to use on skin?
Yes! Our massage candles are specially formulated with skin-loving butters and oils that melt into a warm massage oil. Always test the melted oil on the inside of your wrist first and follow the included safety instructions.
How do I use a massage candle?
1. Light the candle for approximately 10–15 minutes.
2. Blow out the flame.
3. Allow the melted oils to cool briefly.
4. Pour a small amount into your hand or directly onto the skin.
5. Massage into the skin and enjoy.
Are your fragrances overpowering?
Our fragrances are intentionally crafted to feel luxurious and balanced. They're designed to leave a beautiful scent on the skin without being overwhelming.
Do you offer gift sets?
Yes! Our curated gift sets are designed to make gifting effortless. Whether you're treating yourself or someone special, each set offers a luxurious self-care experience.
Do you offer custom orders?
At this time, we do not offer custom fragrances or personalized formulations. However, we're always creating new collections and seasonal releases.
How can I stay updated on new launches?
Join our email list and follow us on social media to be the first to hear about new collections, restocks, exclusive offers, and limited-edition releases.
Still Have a Question?
We'd love to hear from you. If you can't find the answer you're looking for, reach out through our Contact page or email us anytime. Our goal is to make every Ajuri Apothecary experience feel as luxurious as the products themselves.
Our Luxury Promise
Every jar, bar, candle, and ritual is handcrafted with intention, thoughtfully packaged, and made to transform everyday skincare into a moment of indulgence. We believe luxury should feel personal, comforting, and unforgettable—that's the Ajuri Apothecary promise.